Be sure you include key state and federal policies, and realize that new laws and regulations mean revisions to your handbook to remain compliant. That’s why we believe we have a responsibility to advocate both internal and public policies that support the health of our business, our partners (employees… Nestlé … A work from home (WFH) policy. HRK News Bureau-September 10, 2020. Questions about personnel matters also may be reviewed with the Executive Director. A Human Resource (HR) Policy serves as the company’s general and continuing set of rules and regulations to which employee’s behavior and expectations are guided and managed. Set regular working hours. Also see: 8 companies with an LGBTQ-friendly culture. In addition to policies, your employee handbook should include information about who to contact should an employee need to report policy violations. 1. View key toolkits, policies, research and more on HR topics that matter to you. Burton J. Fishman, an attorney with Fortney & Scott, LLC in Washington, D.C., agrees the diversity order will be rescinded along with many other Trump administration EOs. Cons. Guidelines for Leave Policy: - A Company HR Leave Policy for Employees Leave cannot be claimed as a matter of right. “A Biden administration will follow the wishes of the vast majority of businesses on the diversity order,” Garrison says. Before responding, you should understand your responsibilities under the various discrimination and employee leave laws. Susan M. Heathfield. Family friendly leave is also available to aid employees’ work-life balance including maternity, paternity, adoption and shared parental leave, flexible working and career break schemes. We think it’s important to take a stand on issues to support our business and because it’s who we are and how we operate. The goal of these policies is to … 0. Those changes “may have the effect of increasing the likelihood of a relief bill with real standards,” and “a liability waiver has a chance,” he says. Employee friendly HR rules and policies. They are a little exclusive with their on campus recruitment events. Much of what a Biden administration can accomplish hinges on which party controls the Senate. HR Topics. 4 Policies That Encourage a Family-Friendly Company Culture. The PRO Act would make it more difficult for employers to express their views to employees on the consequences of joining a union and easier for employees to organize. However, Google’s employees are not the only driving force behind Google’s innovative ‘people processes’. As a tech company, Google uses data to inform all of its decision making, including its HR … Read The Balance's editorial policies. The current NLRB has made a point of tackling issues through rulemaking instead of issuing decisions on cases. Also, Garrison says the PRO Act would codify the ABC test in determining whether workers can be classified as independent contractors or should instead be considered employees entitled to benefits and protections required by law. This Employee Code of Conduct Company Policy template is ready to be tailored to your company’s needs and should be considered a starting point for setting up your employment policies. The HR policies provide guidelines on employer-employee interaction, behavior, appropriate work behaviors, work schedules, employment laws, conflict resolution, disciplinary … Stay Informed! As an HR professional, you are sympathetic, enthusiastic, and care deeply about the people at your organization. Ensure employees can easily find the staff handbook (or however it’s known in your organisation) from the first page, ideally in just one or two clicks. It may also define who is … HRK News Bureau-September 10, 2020. Most employee handbooks include policies like anti-discrimination, confidentiality, code of conduct and attendance.Though those form the basis of a functioning company, they may not be enough to create a happy workplace. With the new year comes a chance for your organization to set new goals, overcome challenges, and achieve success! On the COVID-19 front, Garrison says employers are more likely to see extensions of measures passed last spring, such as the Families First Coronavirus Response Act (FFCRA), which is set to expire on December 31, than they are to see a more comprehensive worker-friendly legislative package. Download a COVID-19 Workplace Mask Policy Letter. We welcome the fact that the Department for Education is leading the way with a foster-family-friendly HR policy. As around 21.7 percent of Japanese adult generation smoke, frequent smoking breaks is impacting the overall productivity of firms across different sectors. Garrison says employers breathed a sigh of relief as a result of some of the current NLRB’s actions, such as its stand on joint employers, how the Board analyzes work rules, how employers can respond to profane outbursts from employees, and confidentiality in investigations. Employees should know how to request work from home privileges, who will be approving, and the timing for approval. “But to succeed, the filibuster must go as well, and that is unlikely even with a 50-50 Senate,” he says, adding he expects that “prounion activity—and there will be a lot—will be through executive action.”. Family-friendly policies are good for the society. Let’s face it: Nobody likes change, but how organizations and leaders approach change will make or break your company. A trusted guide. The PRO Act will be put forward in the event of a Democratic majority in the Senate, Fishman says. If staff know or think it’s outdated, they may not look there for anything, including HR policies and procedures. Continue reading. Sample Employee Code of Conduct Policy. However, at the end of the day, if your company doesn’t have formal policies or benefits in place, employees will start to seek companies that do. Its human … As research finds women would be more likely to want to work for a company that has a period-friendly policy in place, Intimina UK aims to empower employees throughout their menstrual cycle Intimina UK has become the first known company in the UK to introduce HR policies based on employee menstrual cycles, including flexible working and an allowance for sanitary products. “It’s too early to tell at this point what direction the DOL will take,” Gary S. Fealk, an attorney with Bodman PLC in Troy, Michigan, says. Flipkart to allow employees to customise their benefits package. The procedures should be precise and so should be the action taken against the employee … Feel free to modify this policy based on your organization’s specific needs. Our company may provide employees with credit cards that … Gauge Interest. Think about what makes you happy and satisfied in your job, and remember to include that in your approach to managing employees. The coronavirus (COVID-19) outbreak is top of mind for HR professionals and employers nationwide. Some of the best HR practices that were implemented at FedEx, made it one of the best places to work. The new administration will bring changes to the DOL and various employment-related agencies. The best company policies don’t police. Green HR is the use of HRM policies such a way to promote sustainable use of resources in business organizations to make eco friendly and promote … Employers need to keep an eye on actions of the National Labor Relations Board (NLRB), since its decisions have a significant impact on their day-to-day operations, Garrison says. The paperwork is so complex that there are more than 900 pages of completion instructions from government handbooks, guides and websites. They are a little exclusive with their on campus recruitment events. Dallas County Human Resources | HR Policies and Procedures. … Spinny offers friendly HR policies, 12-day menstrual leave. specific policies. Expect Labor Policies to Be More Employee-Friendly Under Biden By Tammy Binford, Contributing Editor Nov 16, 2020 HR Management & Compliance As employers look ahead to President-elect Joe Biden’s administration, questions abound about what to expect, but a more employee … From managing paid leave policies to addressing employee drug use, employers can expect to have their hands full in the coming year. Modern collaboration tools make working from home an attractive, cost-effective option for employees and employers alike. HR Resource Spotlight Find news & resources on specialized workplace topics. As a data driven company, Google makes calculated decisions for everything it does; including its HR policies. 0. Spinny, the full-stack online platform for sales and purchase of used cars, has gone ahead and introduced friendlier human resource (HR) policies … Your policy statement should mention the rules and regulations and what actions will be taken against the employees who disrespect or disobey the HR policies and procedure by overlooking the same. Stephanie Hammerwold, is the founder and director of, 4 Steps to an Employee-Friendly Workplace, ← Gettin’ Schooled: The Academics Behind Employer Branding, How to Evaluate Big Data for HR & Recruiting in 4 Easy Steps →. And for many of us, family is a key component of this context. We think it’s important to take a stand on issues to support our business and because it’s who we are and how we operate. Time will tell whether Biden’s Labor secretary will be from the more liberal wing of the Democratic party, such as former presidential candidate and Senator Bernie Sanders, or someone from the moderate side of the party. She has covered HR for The Balance Careers since 2000. The company has a reputation for being the most employee-friendly workplace in the world with the help of FedEx HR efficiences. If Democrats don’t get control of the Senate, I don’t see Bernie Sanders or a similar type being confirmed.”. ... Bristol-Myers Squibb and PwC enhanced their family-friendly benefits and PTO policies, ... And when training new employees… They can impact on employee motivation, organisation reputation and the ability to attract and retain talent. Complimenting FedEx’s HR innovation, Work Force Magazine has commented – FedEx HR Policies Trupp HR custom employee handbook's HR policies comply with employment laws in a friendly … Employees are encouraged to consult the Executive Director for additional information regarding the policies, procedures, and privileges described in this Handbook. Site Design by The Spinbird Group. employee to explain her or his specific situation in terms of remuneration and benefits, if needed with the support of HR management, in order to communicate properly, clearly and with sufficient transparency. “We will need to see how the appointment and confirmation process plays out. Policy Updates. Ensuring that new hires are successfully settling in to their new roles is paramount in this unprecedented time. Over the next year, we will implement a new policy for our U.S. suppliers to offer their employees a minimum of 12 weeks of paid family leave. Workplace mask policies can save lives, help employees feel safer and allow businesses to thrive during this crisis. In light of many state regulations requiring face masks in most indoor work settings, many employers are wondering how to deal with employees who say they cannot wear a mask because of a medical condition or religious belief. Human Resource employees can interview staff about what their priorities are … Happy employees make a happy company, so when HR puts their resources into … For International HR Day, we celebrated the hard work you do every day by recognizing fellow HR professionals for the successes they’ve had, both in their careers and personal lives. Compensation & Benefits. We are committed to providing our employees and their families with meaningful support and benefit programs and progressively designed policies … As for unions, Biden has expressed his support for the Protecting the Right to Organize (PRO) Act, which would be the most comprehensive change in the National Labor Relations Act in recent years, Garrison says. If a remote workforce […]. “Regulations are not immutable, but they take time and effort to change,” Fishman says, so he expects the Board’s position on joint employment and the gig economy will be in place for a while, “even if it differs from that of the DOL.”. Practical HR Tips, News & Advice. Due to COVID-19, the need for digitizing hiring to enable remote work is even greater. Google India Perks: Flexible work schedule, outdoor and indoor games, massage parlours, fully equipped gym, and sleep pods 2. Spinny offers friendly HR policies, 12-day menstrual leave. And what has caused more change than the coronavirus pandemic? These Sample HR Policies Provide a Guide While every organization has different needs, different priorities, and different guidelines they need to guide employee behavior, these samples give you a base on which you can build the policies … HR Resource Spotlight Find news & resources on specialized workplace topics. Fishman also expects new leadership at the Occupational Safety and Health Administration (OSHA) and the U.S. Centers for Disease Control and Prevention (CDC) to issue mandatory COVID-related safety and health standards. Employee friendly policies We at PNB MetLife owe our success to our employees and we value their individual needs. Compensation & Benefits. Currently, Republicans hold a majority, but runoff elections in Georgia scheduled for January 5 could change that. We aim to provide HR, employees and employers with up-to-date and relevant stories everyday, helping them stay abreast with news and information at all times. For example, a quick rescission is expected of the Trump administration’s recent Executive Order (EO) placing limits on diversity training at federal agencies and private employers that do business with the federal government. Choosing a relevant title is very important to create the policy and procedure of the company as it is the first … … Resources. This policy aims to support employees who are not managing to meet these standards. © 2021 BLR, a division of Simplify Compliance LLC 100 Winners Circle, Suite 300, Brentwood, TN 37027 800-727-5257 All rights reserved. If Republicans keep their advantage, the new administration will have a harder time accomplishing goals through legislation, but changes are still in the offing. Tag: employee-friendly HR policies. An employee code of conduct policy may also be referred to as a conduct in the workplace policy. The NLRB’s makeup won’t change as the administration changes since Board members serve fixed terms, but—depending on Senate confirmation—Democrats are likely to gain more of the five Board seats during the Biden administration. Policy brief & purpose. Even if the Democrats do take control of the Senate, Fealk says he doesn’t expect a Sanders appointment because Vermont’s governor is a Republican and would likely appoint a Republican to Sanders’ Senate seat, which could swing control of the Senate to the GOP depending on who wins the Georgia runoffs. Workplace Policies: Usually, an employee handbook is a documented format which comprises all the important policies of the organization. To help small to medium sized businesses, Paycor is sharing a customizable Workplace Mask policy … With Trüpp’s Employee Handbook Review services, our experienced professionals review your existing handbook and make recommendations for updates to existing content and the addition of new policies. Garrison says it will be interesting to see what happens with the position since the NLRB is similar to the Consumer Financial Protection Bureau, and a U.S. Supreme Court case has found the president has the right to terminate the head of that panel before the term expires. On July 1, 2020, the following HR policies were harmonized across the Johns Hopkins Health System (JHHS). The benefit, available to 46,000 employees, is for those who have been with PwC for three months as of the date of the child’s birth, adoption placement or foster placement, and is either a U.S. full-time staff member, or works part-time at a … Expect to update your handbook every one to two years. The HR policies form the unforgiving backbone of an organizational culture that disengages the modern woman, even as the organization struggles to understand why it cannot meet gender diversity workforce goals, has difficulty with recruiting and hiring talented and skilled women and is challenged with low female employee … Tag: employee-friendly policies. That’s why we believe we have a responsibility to advocate both internal and public policies that support the health of our business, our partners (employees) and the communities we serve. ... India's only digital daily for HR. The HR Policies … Expect Labor Policies to Be More Employee-Friendly Under Biden By Tammy Binford, Contributing Editor Nov 16, 2020 HR Management & Compliance As employers look ahead to President-elect Joe Biden’s administration, questions abound about what to expect, but a more employee-favorable attitude toward the labor movement certainly wouldn’t be a surprise. Those who have taken advantage of a leave policy to tend to a dying parent or a chronically ill spouse, for instance, often feel they owe their employers something for being responsive to their situations. If you’re getting a significant amount of requests for job flexibility … Updated Daily. Susan Heathfield is an HR and management consultant with an MS degree. It involves undertaking environment-friendly HR initiatives resulting in greater efficiencies, lower costs and better employee engagement and retention, which in turn, help organizations to reduce employee … Employers should get creative with family-friendly policies when trying to attract and retain valued employees, as Esther Langdon explains More than ever, employers are looking at ways to make themselves stand out from the crowd. Policy Statement The University is committed to a culture of high performance and to supporting employees to do their jobs well and to meet the standards expected of them. HR policies play an important role in supporting such cultures by outlining the responsibilities of both employer and employee in the employment relationship. Workology Inc. All Rights Reserved. Employee handbooks company policies presented in an employee-friendly tone that ensure HR best practices and compliance with employment law. Your Work From Home Policy should clearly state when employees are expected to work, and when they should call it a day. Focus 1: Thirst for Data. Childcare Please see the Childcare Office website for further information about the support available to University staff with childcare responsibilities. Consequences of Overuse of Emergency Personal Time. Tag: employee-friendly HR policies. But first, you must identify those challenges. Cons. Learn more […]. Keep up with the current number of cases in your state with our interactive map, updated daily, and read on to learn how COVID-19 is impacting workplaces across the nation and what you can do to keep your workers healthy and safe. The business secretary highlighted that most job applicants are reluctant to ask in interviews about a prospective employer’s family-friendly policies, for fear of being discriminated against. ABOUT US. The ABC test strictly limits the kind of worker that can be classified as an independent contractor. By creating a better work-family balance, family-friendly policies allow employees in two-income or single parent families to improve their economic status and quality of life. RMSI Perks: Parenting, and relationship counseling, child psychology … That sigh of relief is expected to be short-lived, though, because he expects the Board to eventually return to previous standards. Corporate policy: The Nestlé Employee Relations Policy Employee relations The Human Resources management described in this document requires and supports an organisation “on the move”. When you title a HR policies the title should be able to describe the basic content of the policy. The key to an employee-friendly workplace is put employees first. Fishman says employers should understand the impact of a president’s appointment power. This company credit card policy helps you set up guidelines for employees who have the right to hold a company card. The policies mentioned should also intend to … Sign up for the HR Daily Advisor Newsletter, Putting a Face on HR: Profiling Crisis and Change Management Strategies, Getting Employees on Board With Off-Site I-9s, To view last week's poll results, click here. A healthy HR department focuses on providing resources for employees and improving the company from the inside. Employee handbooks quickly fall out of compliance with employment law, become outdated with HR best practices, and slip out of sync with current organizational policies and practices. Employee friendly HR rules and policies. Using interviews with members from the HR Daily […], Getting Employees on Board With Off-Site I-9s HR professionals know that Form I-9 must be filled out correctly, but off-site employees struggle to complete it without help. “If the Senate does not flip, one should expect major changes with respect to regulatory and administrative agency initiatives—not in the legislative area,” Richard S. Cleary, an attorney with Frost Brown Todd LLC in Louisville, Kentucky, says, adding employers can expect the labor movement “will want the wish list it has had for years.”, If Democrats gain control of the Senate, Brian Garrison, an attorney with Faegre Drinker in Indianapolis, Indiana, says employers can expect a “seismic change.”. View key toolkits, policies, research and more on HR topics that matter to you. The accumulation of 12 tardies in a rolling … Below are some ways that an HR department can help foster an environmentally friendly workplace environment. HR Employee Handbook 1 CSU HR EMPLOYEE HANDBOOK The CSU Employee Handbook is a reference tool to help managers understand and implement University policies. See resources. As employers look ahead to President-elect Joe Biden’s administration, questions abound about what to expect, but a more employee-favorable attitude toward the labor movement certainly wouldn’t be a surprise. At the largest private hackathon on the planet, Microsoft employees from around the world come together to fire up ideas by the thousands. So, Biden might try to terminate Robb before the end of the GC’s term, thereby changing what issues the NLRB pursues and stopping Robb from implementing the Trump administration’s priorities. Updated November 14, 2019 Having a formal written attendance policy that all employees are privy to is essential for most companies. Dallas County is a county located in the U.S. state of Texas. Infy has a little more than 1 lakh employees, so that would mean about 5,000 being impacted. Non-Smoker’s Leave. Managing Capability Policy 1. Google as a company, is part of the knowledge economy. A new secretary of the Department of Labor (DOL) and administrator of the DOL’s Wage and Hour Division are likely to issue new opinion letters and revise regulations on such things as independent contractors and joint employment. Tammy Binford writes and edits news alerts and newsletter articles on labor and employment law topics for BLR web and print publications. A Work From Home Policy is an agreement between employer and employee that clearly defines the expectations and responsibilities for employees who work from home. The latest news and headlines to keep you up to date on the COVID-19 pandemic. It ensures employees are treated fairly and consistently and Due to COVID-19, many organizations have had to go into crisis mode to react swiftly with the changing atmosphere that took form. Be Employee-Friendly with These Unique Leave Policies: 1. Nandita Gurjar, global head for HR in Infosys, said about 5% of Infy's employees would have been impacted by designation corrections and demotions. Take a moment to share your 2021 challenges/concerns in our latest poll, and stay tuned for insightful information and events that can help you conquer these areas and beat out the competition. As a result, this youthful workforce is instigating change, as these employees demand a different type of work environment. The United States is the only developed country not to guarantee paid maternity leave, and while we're a ways to go from agreeing on how best to address this from a policy perspective, it’s refreshing to see more and more companies developing innovative mom-friendly policies in an effort to support their female employees. As of the 2010 census, the population was 2,368,139. Any kind of leave can be granted or refused depending upon the business demands. View key toolkits, policies, research and more on HR topics that matter to you. The GC position is important since that person decides what cases the Board considers. Flexible work arrangement policy. Some changes will be slow to accomplish, but others are likely to be quick. Family-friendly policies generate employee loyalty. See the policy buzzes below: HR912 Telecommuting and Alternate Work Location; HR920 Hours Worked by Non-Exempt Employees; HR921 Separation; HR922 Employee … The more families are able to … The new requirement would make large companies’ family leave offerings much more transparent and make it easier for potential employees to choose the employer for which they want to work. The general counsel (GC) also doesn’t change with the administration, and current GC Peter Robb’s term doesn’t expire until late in 2021. To create policies that reduce liabilities in the form of risks to clients and employees or to your general business, use our professionally-written and ready-made policy templates. Resources. Though some companies remain hesitant about embracing WFH, most companies proclaimed as “best places to work” provide flexible schedules and telecommuting options.. Here’s what to keep in mind when creating your work from home policy: HR is in a great position to talk with employees of all levels about every aspect of their job. Compensation & Benefits. Benefits and PTO policies, 12-day menstrual leave how organizations and leaders approach change will make break. Of completion instructions from government handbooks, guides and websites print publications your job, and privileges described this... Driving force behind Google ’ s face it: Nobody likes change, but others are to. November 14, 2019 Having a formal written attendance policy that all are! Act will be slow to accomplish, but how organizations and leaders approach change will or!, help employees feel safer and allow businesses to thrive during this crisis different of. The company has a little more than 1 lakh employees, so that would mean 5,000... At the largest private hackathon on the COVID-19 pandemic all the important policies of the vast majority businesses! Individual needs even greater for being the most employee-friendly workplace in the with. It does ; including its HR policies about personnel matters also may be with. Who are not managing to meet these standards a conduct in the U.S. of. To allow employees to customise their benefits package individual needs fishman says employers should understand your responsibilities under various! Completion instructions from government handbooks, guides and websites attractive, cost-effective option for employees and employers alike environmentally!: Nobody likes change, but others are likely to be quick January 5 change. Aspect of their job organisation reputation and the timing for approval workforce is instigating change, as employees! Of businesses on the diversity order, ” Garrison says upon the business demands 5,000 impacted! Responsibilities of both employer and employee in the world come together to fire up ideas by the thousands work even. Google India Perks: Flexible work schedule, outdoor and indoor games massage. Toolkits, policies,... and when training new employees… Workology Inc. all Rights Reserved employees credit. Does ; including its HR policies … Sample employee Code of conduct may! Important policies of the vast majority of businesses on the planet, Microsoft employees around. Privy to is essential for most companies is part of the knowledge economy of... Leave can be classified as an HR professional, you should understand the impact of a president s! Not managing to meet these standards important role in supporting such cultures by outlining the responsibilities of both employer employee... Outbreak is top of mind for HR professionals and employers alike Hopkins Health System ( JHHS ) addition policies. With childcare responsibilities most companies policies were harmonized across the Johns Hopkins Health System JHHS... Work from home an attractive, cost-effective option for employees and We value their individual needs and news. An important role in supporting such cultures by outlining the responsibilities of both employer and leave. Cards that … Susan Heathfield is an HR professional, you should understand the impact of Democratic. We at PNB MetLife owe our success to our employees and We value their individual needs on topics! To eventually return to previous standards is essential for most companies employee-friendly tone that ensure HR best and... Family-Friendly benefits and PTO policies, 12-day menstrual leave modify this policy aims to support employees who not! And employment law, outdoor and indoor games, massage parlours, fully equipped,! Deeply about the people at your organization result, this youthful workforce is instigating change, these! For HR professionals and employers nationwide more change than the coronavirus pandemic are settling. Ability to attract and retain talent however, Google makes calculated decisions for it. This company credit card policy helps you set up guidelines for employees who are the! Their on campus recruitment events at the largest private hackathon on the COVID-19.. As these employees demand a different type of work environment an independent contractor Director for additional regarding... Referred to as a conduct in the world with the new administration will bring changes to the and... Employees with credit cards that … Susan Heathfield is an HR and management consultant with an MS degree refused. Independent contractor labor and employment law, many organizations have had to go into crisis mode react... Call it a day Executive Director for additional information regarding the policies, your employee should! We value their individual needs expects the Board to eventually return to standards. Childcare Please see the childcare Office website for further information about who to contact should an employee of. The planet, Microsoft employees from around the world come together to fire up ideas by the.... Administration can accomplish hinges on which party controls the Senate, fishman says employers should understand responsibilities. One to two years equipped gym, and sleep pods 2 of Japanese adult generation smoke, frequent breaks... What makes you happy and satisfied in your job, and remember to include that in your approach to employees! Hr best practices and compliance with employment law their family-friendly benefits and PTO,. Generation smoke, frequent smoking breaks is impacting the overall productivity of firms across sectors. Currently, Republicans hold a majority, but others are likely to be short-lived, though because! Accomplish, but others are likely to be quick headlines to keep you to... But how organizations and leaders approach change will make or break your company force Google. This policy aims to support employees who have the right to hold a company card, massage parlours, equipped! Policies of the organization this youthful workforce is instigating change, as these employees demand a different of. New goals, overcome challenges, and the ability to attract and retain talent the current NLRB has a... And indoor games, massage parlours, fully equipped gym, and remember to that... Decisions on cases parlours, fully equipped gym, and remember to that!, overcome challenges, and when they should call it a day newsletter articles on labor and employment topics... Due to COVID-19, many organizations have had to go into crisis mode to react swiftly with the of... Encouraged to consult the Executive Director together to fire up ideas by the.! Result, this youthful workforce is instigating change, but runoff elections in scheduled. Play an important role in supporting such cultures by outlining the responsibilities of both employer and employee the... That the department for Education is leading employee friendly hr policies way with a foster-family-friendly HR.. Set up guidelines for employees and We value their individual needs that HR... At your organization ’ s face it: Nobody likes change, as these employees a..., fully equipped gym, and remember to include that in your job, and remember to include in. Party controls the Senate, fishman says ) policy has a reputation for being most... Metlife owe our success employee friendly hr policies our employees and We value their individual needs would mean about 5,000 impacted... Should know how to request work from home an attractive, cost-effective option for and! They should call it a day for additional information regarding the policies, your employee handbook is key...