Alternatively, you can free phone 0-800-783-1340. Call now and talk to a real, live person who can tell you what promotions you are missing out on. However, Ancestry.com customer service representatives are not genealogists and cannot provide genealogy services. Phone. Other Ancestry.com Phone Numbers: Australia: 1-800-251-838 New Zealand: 0-800 442 100 Canada: 1-800-958-9073 Sweden: 020-796-080 Other places: 1 801 494 85 You can send an email through Ancestry.com's website that describes your situation. You can help! You still have options for getting an answer to your question or having your issue resolved. Need to provide a new address for our kits. More how-tos for Ancestry.com customer support problems. He... Every time I put in the code to activate my dna code. Learn More. Discover who you are and where you came from through photos, stories, historical documents, and so much more. Get connected to the right team at Ancestry. Before calling Ancestry.com, make sure you are using the correct phone number. Hours: 24 hours, 7 days; best time to call: 8:15am. 1-800-615-6560. If you'd rather chat with a real person, we partner with a company based on the West Coast that provides tech support experts 24/7. BBB accredited since 3/8/2010. GetHuman provides free tools and information to consumers that allow them to share their customer experiences and tips with each other for how to contact companies faster and how to solve common problems. Visit Ancestry Support to get help online for your Ancestry account and learn how to find genealogy resources with step-by-step guides. And you can click here if you want to compare all the contact information we've gathered for Ancestry.com. This may include correspondence from Ancestry.com, receipts from the purchase of DNA test kits or other Ancestry.com products and services, confirmation numbers and billing information, such as credit card statements. If you did not take notes, write down anything significant that took place during your original conversation with Ancestry.com customer support. Sharing is what powers GetHuman's free customer service contact information and tools. The next best way to talk to their customer support team, according to other Ancestry.com customers, is by telling GetHuman about your issue above and letting us find somebody to help you. Compare Ancestry.com's phone number, email address, and help-desk. I need a return label to send one back. While 800-262-3787 is Ancestry.com's best toll-free number, there are 3 total ways to get in touch with them. Enjoy a $1 one-week trial membership and chat with a live techician now. The Ancestry.com call center that you call into has employees from Utah and is open 24 hours, 7 days according to customers. Resources. Other ways of connecting with Ancestry.com customer service include social media accounts, as well as Ancestry.com's Member Advice live chat. Ancestry.com Phone Number. It is in my late husband’s name Paul W Logan. It's not always clear what is the best way to talk to Ancestry.com representatives, so we started compiling this information built from suggestions from the customer community. Requests for information about the different services that Ancestry.com provides and whether a particular product or service would be useful in the types of genealogy research that a customer wishes to perform. From the list of search results, click on an article to open it. An Ancestry.com customer service representative can resolve a range of issues, including changes to and cancelations of subscriptions, the purchase of products and services, troubleshooting and technical support, basic information on how to use the website and web-based services, researching financial transactions and managing billing issues. Monday To Friday: 9:00 am – 11:00 pm EST Saturday To Sunday: 9:00 am – 11:00 pm EST If you are having a problem with the Ancestry.com website, be in front of your computer when calling. My dad has had a stroke. Call Anytime: 888-379-2546 Our concierge is unaffiliated and therefore able to compare deals across many companies Was this page helpful? If you find yourself lost or frustrated, we partner with a California-based expert help company to provide you with tech support 24/7. Please keep sharing your experiences so we can continue to improve this free resource. Learn More. In addition, customer service representatives can't provide health advice or diagnose illnesses based on DNA testing results. Company Hours: Monday – Friday, 9:00 AM to 5:00 PM EST. For phone or live chat, please contact us: +1-888-660-0762 Hi Glenn, thanks for your message about your DNA kit. DNA Matches gives you … All Ancestry.com Contact Information. I canceled online my free trial last month and it's still billed me so I called the com... Could you please check if the annual fee payment went through? Today's date is December *, ****. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (800-262-3787) which we … Number … First, review any notes that you took during your call. If you find the information on this site helpful, please share it- sharing is what has powered this consumer resource for over 15 years. Ancestry.com is an online genealogy company that offers genealogical records as well as direct-to-consumer DNA testing through its subsidiary, AncestryDNA. Make sure you have relevant documentation in front of you before calling. Their competition, in the eyes of customers, are companies like Seniornet, Genealogy.com. One advantage to doing this is that you will have a written record of your conversations with Ancestry.com, which can be useful if you have to escalate your case. Select the topic you want to talk about, and you'll see the contact options appear. Because Ancestry.com provides tools that people can use to research their family tree, as well as a DNA testing service that provides information about markers for certain health conditions, customers may become upset and seek advice on these matters from Ancestry.com customer service representatives. Photo Library … Customers complain about being placed on hold for long periods of time or representatives who refused to issue refunds even when the consumer is displeased with what he or she has received. How do I cancel my Ancestry.com subscription? Enjoy a $1 one-week trial membership and get help from a real person now. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. You can help! Assistance with billing and account issues. You are looking up Ancestry.com customer care, so you probably already know who they are. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. They are considered to be part of the following sectors and industries: Information Technology, Software & Services, Internet Software & Services. Available: call now & skip the wait! However, there are complaints that Ancestry.com's customer support can be unhelpful when people believe that they are entitled to refunds or are trying to cancel subscriptions. Get a better deal on all your services in 1 call, and let us make scheduling easy for you. Description. Customer service representatives have different levels of training and experience. See a sample Community. In short, the two companies are not related. With over three million subscribers, it isn't surprising that Ancestry.com gets a lot of customer service calls every day. He is in assisted living. Always use the GetHuman Phone to call Ancestry.com. But sorry, you’ll need to get in touch with Ancestry directly to get that one sorted. Meet the Ancestry App. Have pen and paper handy so you can take notes during your call. Ancestry Account Support Toll Free Number. Kits were returned to sender (ancestry). Access your DNA right at … We've created these shortcuts and apps to try to help customers like you (and ourselves!) Besides calling, the next favorite option for customers looking for help is via support@ancestry.com for Customer Service. Initial Ancestry complaints should be directed to their team directly. They came today. And you can click here if you want to compare all the contact information we've gathered for Ancestry.com. The phone company in most cities publishes a directory of everyone in that area who has a listed phone number. Common problems addressed by the customer care unit that answers calls to 800-262-3787 include Cancel Subscription, Missing Test Results, Account Access, Problem With Ancestry DNA, Setup Service and other customer service issues. Click here to contact us.. Take advantage of a $1 one-week trial membership and chat with an expert now. To find a support article, enter search terms in the search bar and click the green button. A family tree takes you back generations—the world’s largest collection of online family history records makes it possible. Besides calling, the next favorite option for customers looking for help is via support@ancestry.com for Customer Service. Connect with Ancestry.com Australia Pty Ltd at George Street, Sydney, NSW. This information can be helpful when you contact Ancestry.com again. Connect with your people in new ways. Call our Free Concierge and we will compare service and plans in your new home area and schedule all setup for the same day- free of charge! I cant get into my account ive talked to two people from ancestry so far. I cannot access my ancestry account. 800-262-3787: Customer Service. If you think this information is inaccurate or know of other ways to contact Ancestry.com please let us know so we can share with other customers. Assistance with some of Ancestry.com's products and services, such as DNA testing kits and understanding health results. Telephone directories contain addresses and phone numbers and can be quite helpful in locating living relatives or possible relatives with the same surname or a similar surname. Next, call Ancestry.com back. People call Ancestry.com customer support for a range of reasons, including: Here are some tips that can help you quickly resolve your concerns via Ancestry.com customer service: There are mixed reviews about Ancestry.com's customer service representatives. It usually takes around 24-48 hours to hear … The next best way to talk to their customer support team, according to other Ancestry.com customers, is by telling GetHuman about your issue above and letting us find somebody to help you. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. I had an an account under my name dixie@watershedgardenworks. Alternatively, you can free phone: Australia : 1-800-251-838 | Monday to Friday, 9am-8pm (AEST) and Saturday to Sunday 9am-4pm (AEST) ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Ancestry Customer Service. We wait on hold and get a rep on the line for you faster and for free! Joining forces with his twin, Jamil, the brothers uncovered fascinating stories about their … We partner with a US-based company with live tech support experts available 24/7. Their US contact details (phone number and email) are: 1800 ANCESTRY (1800 262 3787) support@ancestry… Soon, Ancestry Hints started popping up: "I was getting all these leaves, taking me back generation after generation." Enjoy a $1 one-week trial membership and get help from a live expert now. In total, Ancestry.com has 1 phone number. Ancestry.com has different numbers for Ancestry.com site use and account information, AncestryDNA and AncestryHealth. While 800-262-3787 is Ancestry.com's best toll-free number, there are 3 total ways to get in touch with them. Subject. In The News Blog Press Releases. You can find contact details for Ancestry above.. 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