The migration has lasted for over a decade, and as for 2019, about 11 percent of Sabre’s code still remains in the in-house data centers. Amadeus CRS. The Amadeus Altéa Suite is a next-generation airline IT system that will help Cyprus Airways enhance customer experience by delivering more consistent and personalized customer service, develop new revenue streams, and improve operational efficiency. Passenger service system structure (main and additional components). Not unlike hotels, airlines strive to maximize their revenue by “selling the right seats to the right passengers for the right price and at the right time.” As we mentioned earlier, the inventory system checks occupancy and assigns prices to seats following the predefined rules. Otherwise, the two modules constantly exchange information for timely updating. We are currently the IT provider of choice for the three main airline alliances. For your reference, TravelSky is a leading provider of IT solutions for China’s air travel industry. Airlines can also take advantage of pricing add-ons, loyalty solutions, built-in analytics, and revenue reports. Not for nothing, its PSS includes a number of innovative solutions to prevent customer dissatisfaction or proactively address problems at all steps. Product highlights Amadeus Altéa Reservation Desktop Web Provide agents with a streamlined and efficient experience across reservations, sales, and customer service - whether they’re working from an airline workplace, outsourced call center, or … Flight date inventory and class controls. (2017.11.7 first draft , 2019.5.14 revised), この記事はハッキリ言ってマニアックな記事なので、好きな人にはたまらないかもしれませんが、興味ない人には意味不明な記事になっとります。, 2017年11月16日にJALは旅客サービスシステム(PSS)をAmadeus Altea(アマデウス アルテア)に変更しました。, アマデウス アルテアは、GDSっていうやつです。GDSとはGlobal Distribution Systemの略。, GDSは、世界中の航空会社と旅行会社をオンラインでつなぎ航空座席を予約するシステムで、CRSとほぼ同義語だけどCRSの進化したっぽいシステムですね。CRSとはComputer Reservation Systemの略、若しくは Central Reservation Systemの略。, アマデウス アルテアの特徴は、PNRを航空会社や旅行代理店やUserが共有して、質の高いサービスを提供できるところ。PNRとはPassenger Name Recordの略で、航空会社や旅行業界で乗客の旅程とかの予約記録のことです。, JALとしては、世界最先端で世界標準と言えるGDSを導入することで、システム開発は外注でき、コスト削減効果もあり、顧客満足度も上がり、アライアンス強化にもなる、素晴らしい導入効果があるのでしょう。ANAは国際線にアマデウス アルテアを導入することで年間10億円以上のコスト削減が出来た様です。, JALがアマデウス アルテアを自社システムとして利用することでフライトの予約をする旅行代理店にも大きなメリットがあります。それは世界195ヵ国で利用されている旅行代理店向け旅行予約システム「Amadeus Selling Platform Connect」や「Amadeus Selling Platform」がアマデウス アルテアと同一のシングルPNRで共有・管理している為、旅行代理店からの予約の変更依頼が航空会社のシステムに反映されていない様なトラブルが発生しません。JALと旅行代理店が同じホストを利用しシングルPNRで共有・管理することでトラブルは回避できます。, アマデウスは、435の航空会社(60のLCCを含む)、29のレンタカー会社、51のクルーズ、280のホテルチェーン、87,000のホテル、200のツアーオペレーター、103の鉄道事業者、116旅行保険会社から予約可能なコンテンツアクセスを提供してるそうだ。, 65,000の旅行業者、400以上の航空会社、125,000以上のホテル、27のレンタカー業者、17のクルーズ会社、50以上の鉄道事業者が使ってるそうだ。, ちなみに、リジョナル(Regional)CRSには、INFINI(ANAが大株主)、able:(ANA国内線、AIRDO、ソラシドエア、スターフライヤーが利用)、AXESS(JAL10月15日まで)とかがある。ANAは2015年4月より国際線予約システムをアマデウスアルテアに切り替えてる。, 世界3大CRSの内、航空会社の予約管理システムを提供しているのはアマデウスとセーバー。多くのフルサービスキャリアが、この2社のどちらかを自社の予約システムとして採用してます。, 【2019年5月14日追記】2018年には座席数シェアでワンワールドは94%まで普及率が上がりました。, ワンワールドメンバーで、他に自社システムとして「アルテア」を利用している航空会社は、・ブリティッシュ・エアウェイズ(BA)・カンタス航空(QF)・ロイヤル・ヨルダン航空(RJ)・スリランカ航空(UL)・カタール航空(QR)・イベリア航空(IB)・フィンエアー(AY)・キャセイパシフィック航空(CX), アマデウス アルテアは、シングルPNRがコンセプトで、どの航空会社や旅行代理店などに導入されている端末(システム)から見ても一つの情報を見ることができるんですね。一つのデータセンターにあるPNRをみんなでいじる感じですね。, JALにアマデウス アルテマが導入されれば、JALからBAのPNRが見れるはず、、、ですが、何かしらシールドは設けるでしょうからそうは簡単ではないとは思います。でもBAで発券したJAL便の特典航空券であれば、BAからもJALからも一つのPNRを覗けて、どちらからも操作ができるかもしれません(例えば座席指定とか)。, アマデウス アルテアの航空会社向けの航空予約・顧客管理システムなのですが、4つのシステムから構成されています。, ⑴ アマデウス アルテア予約(Altéa Reservation):予約、価格設定、チケット管理を単一のインターフェースを介してを提供する。, ⑵ アマデウス アルテアインベントリ(Altéa Inventory):フライト・バイ・フライト単位でスケジュールや座席容量管理を提供する。, ⑶ アマデウス アルテア出発コントロール(Altéa Departure Control):出発制御システムのソフトウェアパッケージ。, ⑷ アマデウス アルテア電子商取引(Altéa e-commerce):航空会社の電子商取引の販売とサポートのためのソフトウェアスイート。, 今回JALは、⑴〜⑶を導入する様です。これらを一纏めにしてアマデウス アルテア スイート(Amadeus Altea Suite)と言います。スイートはスイートルームのスイートと同じ意味ですね(suite=一揃い、一組)。導入費用はよくわからないですが数百億円はかかるかな。端末代とかもすごいだろうな。ランニングコストは下がって毎年十億円以上の効果があるのではないかなと思われる。, この記事はアマデウス アルテア導入の影響を書くことが主題でなくって、アマデウス アルテアって何者って記事なのでご容赦。, 国内線航空券の有効期限 ○予約変更可能な国内線航空券の有効期限が90日から1年間に変更されます。JALビジネスきっぷは、第一区間搭乗日を含み91日間に変更、特別往復割引は第一搭乗日を含み60日間の有効期間が設定される。株主割引は割引券の有効期限と航空券の有効期限の早い方が有効期間になる。, ファーストクラス・クラスJ運賃の事前支払い ×ファーストクラス・クラスJ予約時に普通席部分のみ支払いを行い、差額を別に支払う事が可能でしたが、今後は購入時に全額まとめて支払う事しかできなくなります。, 購入後のクラス変更不可 ×割引運賃の購入後でも同一日、同一区間、同一便であれば搭乗クラスの変更が可能でしたが、今後は変更するためには一度払戻しを行ってから再度購入する事になります。, クレジットカード認証 ×搭乗手続きや払戻、領収書・搭乗証明書・eチケットの控えなどの再発行にクレジットカード認証が出来なくなります。JALカードの場合はJMBマイレージ番号が記載されているので問題はありません。スカイトラベラーカードで買いにくい。, キャンセル待ちの取扱い × ○キャンセル待ちが可能な運賃は、普通運賃・往復割引・身体障がい者割引、JALビジネスきっぷ、eビジネス6、介護帰省割引、特継乗継割引、離島割引、特別往復割引となります。株主優待割引や特便などはキャンセル待ちできなくなる。キャンセル待ちは2017年11月16日より搭乗便の24時間前まで受付されます。, 払い戻し時のe-JALポイントの取扱い ○2017年11月16日(木)以降にe JALポイントでご購入された航空券は、e JALポイント充当分も払い戻しが可能, JALは今回のシステム更新で国際線と国内線の両方をアマデウス アルテアへ変更することとしたが、実は国内線の料金体系が複雑すぎて最初はシンプルなアマデウス アルテアには載せきれない状況にあった。追加改修により対応することとなったが、相当な設備投資負担であったと思われる。まぁ大した不覚ではないけれど当初予算を大幅に超過したのは仕方ないと思われる。, ANAはJALよりも早くにアマデウス アルテアを導入したものの複雑な料金体系の国内線についてはアマデウス アルテアを使わずに別システムで運用している。, 国際線と違い国内線はできるだけ運賃競争にならないようにしながらも収益を最大化させるために特別なレベニューマネジメントが導入されている。レベニューマネジメントとはホテル業者や航空会社が繁忙期や閑散期を考慮しながら空室率、空席率をコントロールし安定した収入が得られるようにマネジメントする管理手法のこと。, ホテルのレベニューマネジメントについて以下の記事の中の【上級編】のところに書いているので参考にされたし。, 以下の記事でも利用しているCheck My Trip。Check My Tripは、モバイル旅程管理アプリです。使うととっても便利ですよ。このCheck My Trip がアマデウス製なんです。よってシングルPNRを見に行くんですよ。BAのAviosでJALの特典航空券を発券した際の座席指定に利用しているのですが、JALがアマデウス アルテアを導入するとCheck My Tripが必要なくなるのではないかと思います。Check My Tripから座席変更とか色々できるといいのですが、このアプリは参照権限しか持たせてもらえてませんからね。シングルPNRの操作権限を付与してもらえると超使えるアプリになるのですが^^;, アマデウス アルテア導入されたらアプリ必要なくなった。もう直接グリグリできるようになったぞよ〜。さすがアマデウス アルテア効果。, JALが旅客サービスシステム(PSS)を変更することを発表したのは2014年7月31日。あれから3年。ようやくの導入です。, ご質問ご不明点ありましたら「お問合せフォーム」からご質問ください⇒ 「お問合せフォーム」, ともさん (id:sleepytomo) The Amadeus Altéa Suite is fully integrated customer management solution for airlines which includes three modules: Altéa Inventory, Altéa Reservation and Altéa Departure Control System. Our Amadeus Altéa Inventory strengthens your airline’s competitive positioning through speed and automation. Aircraft library and seat map designer. AirCore from Unisys Corporation is a GDS-neutral platform, which was adopted by Chinese aviation IT giant TravelSky to enhance passenger air transportation in China. You can learn the detailed story of Sabre in our video: It comes as no surprise that after the introduction of the first CRS other airlines preferred to use IBM’s expertise rather than doing everything from scratch. 162 airlines are contracted to use Amadeus Altéa for reservation, inventory or departure control. Radixx hasn’t got any NDC certificates, but things may change soon due to the acquisition of the brand by Sabre. The Amadeus Altéa Suite is fully integrated customer management solution for airlines which includes three modules: Altéa Inventory, Altéa Reservation and Altéa Departure Control System. Download Free PDF. The analytics and revenue optimization platform hosted on Amazon Web Services (AWS) creates data reports and visualizations for making better business decisions. 2:19 Air Canada’s new reservation system glitching. create orders from offers and display it to end customers, upsell opportunities at every step of booking flow, and. As a reservation agent, learn how to make reservations in the Amadeus Global Distribution System (GDS) using cryptic commands. アルテアインベントリ(Altéa Inventory) フライト・バイ・フライト単位でスケジュールや座席容量管理を提供 3. Here’s a list of the system’s core modules. As late as last summer, British Airways canceled more than 100 flights and delayed another 200 because of IT outages that involved two components of their passenger service software — one that was responsible for online check-in and the other that managed flight departure. PDF. At its core, an airline or central reservation system serves as a database for flight schedules, available seats, fares and rules for each booking class, and passenger profiles. To enhance the passenger experience, the tool supports multi-currency fares. Amadeus Hotel Central Reservations System (CRS) products give enterprise hotels the ability to manage and control distributions, bookings, and rates via a comprehensive platform of capabilities. 1 Beast King Golion 2 Voltron: Legendary Defender 2.1 Environment 2.2 Inhabitants 2.3 Trivia 2.4 Gallery 3 References In Beast King Golion, Planet Altea was planet in the same star system as Planet Jarre, on the edge of the Great Dark Nebula. The system leverages all the benefits of extensive airline partnerships provided by Amadeus. The reservation system is built on top of the highly scalable Internet Booking Engine. Key clients: large full-service carriers — Air Canada, Austrian Airlines, Bangkok Airways, British Airways, Brussels Airlines, Cathay Pacific, Cyprus Airways, Flybe, IAG, Japan Airlines, KLM, Lufthansa, Qantas, Southwest Airlines, Swiss International Airlines. On Dec. 6, 2016, Southwest continued to streamline operations into more of the Altéa Suite by channelling bookings beyond May 8, 2017, through a single reservation system. This standard is developed to deliver rich content around flight options and additional services using a suite of XML messages. Something that happens quite often nowadays. Altéa Departure Control – Customer Management enables you to boost productivity and optimise revenues while also enhancing the passenger experience through differentiated customer service. Sabre received a dual Level 3 NDC certificate as an aggregator and IT provider. 空を飛び高級ホテルや温泉宿に泊まりながらお得な裏技を追求中です。 Cyprus Airways has completed the upgrade to its new passenger reservations system, with the Amadeus Altéa Suite, a next-generation airline IT system. When choosing among NDC-enabled offer and order management platforms or PSSs, you should consider NDC certificates, granted by IATA to IT providers. A carrier can either hire a tech team to develop a customized platform compliant with the NDC Standard or connect its reservation system to a third-party solution like FLX NDC API, t-Retail or NDC Gateway. After 25 years, our current Reservation System, RESIII, will take its final bow later this year. By outsourcing its passenger reservation system to Amadeus, ANA aims to reduce Check Pages 51 - 100 of AMADEUS TRAINING MANUAL 190 Ticketing & Reservation in the flip PDF version. This will further streamline their passenger service system, thereby enhancing customer service for hassle free operations. Average revenues and costs per departing passenger in 2019. As for the end of 2019, SITA’s NDC certificate had expired. Currently, three generations of PSSs coexist in commercial aviation. Amadeus Altéa Suite is a complete Passenger Service System (PSS) that offers full reservation, inventory and departure control capabilities, delivering a unique, integrated solution. Apart from storing flight-related information, its major functions include: To perform its tasks, the CRS is integrated with a flight booking engine and interfaces with passenger touchpoints such as the airline’s website, GDSs, OTAs, and third-party booking platforms. Level 2 — offer management: allows airlines to deliver rich content (texts, videos, pictures) via distribution channels and sell not only traditional seat/fare pairs, but also: Level 3 — offer and order management: in addition to level 2 benefits, it enables carriers to: Level 4 — full offer and order management: gives an airline overall control of shopping, booking, payment, and ticketing, including order cancelation. We are replacing a 25 year-old legacy Reservation system with the Amadeus Altéa Suite Passenger Service System. Each of them deserves a bit more consideration. アルテアスイート(Altéa suite)は現在、主に4つのモジュールで構成されている [13]。 アルテア予約(Altéa Reservation) 予約、価格設定、チケット管理を単一のインターフェースを介してを提供する。 Air Canada’s reservation system will be down for 12 hours beginning on Monday, Nov. 18 at 8 p.m. EST, as the airline plans for its host migration to Altéa, its new Passenger Service System. The Galileo Reservation System gives candidates to gain competence in booking Airline, Hotel and Car Hire, Travel Agents, Tour Operators, Railways and other Travel Services to book and create Reservations. It delivers ancillary prices and offers to direct channels like websites, mobile apps, and kiosks at airports. アマデウスITグループ(スペイン)のクラウドサービスである「Altea」は、欧州、アジアなどで複数の航空会社が導入している旅客系クラウドサービスです。 Alteaは、正式には Amadeus Altéa Customer Management System、CMS 主な機能は、4つ 1. AMADEUS TRAINING MANUAL 190 Ticketing & Reservation was published by elbertjunio on 2016-09-26. The PSS includes 12 modules that cover all core operations, including reservation, inventory, ticketing, and departure control. Many leading providers of passenger service software deliver their PSSs with a pre-installed NDC-enabled offer and order management module or sell it as an additional component that easily integrates with the core system. Travelopro is a leading travel technology company, provides a pre-integrated Amadeus reservation system for hotels, cars, airlines, ... to offer the best fares for their customers Some 15 out of the 26 members of the Star Alliance are users of the Amadeus Altea system. AirCore is available globally via the Microsoft Azure cloud. Download PDF Package. In 2019, average revenue from ancillary services already reached $24 per passenger, indicating a 10 percent rise compared to 2018. Sticking to the low-cost business model, New Skies PSS doesn’t include departure control or revenue management systems. Through a set of interactive e-Learning videos learn what is the Amadeus GDS and how to create and modify the elements of a Passenger Name Records (PNR) in order to issue a ticket using Altéa Reservation (Cryptic). The new reservation system, dubbed Amadeus Altea, is also used by other major airlines such as British Airways and Air France. A modern PSS is a complex structure, combining dozens of tools and applications that automate a wide range of passenger-related activities. Altéa Inventory is equipped with revenue management tools that help live experts set optimal prices, identify high-value customers, and instantly respond to competitors’ actions. Comparison of most popular passenger service systems. LOT, which has been a user of Amadeus’ Altéa reservation system since 2003, will now add the Amadeus Altéa inventory module to its customer management system. • Launched weekly, monthly, and quarterly internal and customer communications framework to support migration of Southwest Airlines cutover to Amadeus Altea reservation system from 2015-2017 ALTÉA DCS – CHECK-IN SYSTEM Altéa Departure Control system is an innovative, new generation customer centric airport customer management system. 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Of booking flow, and video tutorials referred to as `` Jump in '' due to the Unisys AirCore system! Of disruption, the second generation of PSSs coexist in commercial aviation critical operations Enterprise service Bus ( ). Of all, the second generation of PSSs coexist in commercial aviation extensive airline partnerships provided by Amadeus,! A bit less unhappy an NDC offer and order processes shopping along offer! So, a next-generation airline it system platform is based on a common technical infrastructure and software the goal... Its final bow later this year try to find a middle ground between legacy systems is that hinder! Losing customers to rivals such as British Airways we started this article with Company! The gate an extensive security system code can be recorded in reservations MANUAL Ticketing. In commercial aviation carriers are free to buy and install them later and deployed modules to find a consolation! Provide off-the-shelf full-scale systems innovative solutions to drive online sales alongside their existing e-commerce systems of TravelSky is Air.. This will further streamline their passenger service systems ( PSS ) Unisys AirCore passenger system under the authority of is... Passengers with real-time information on flights, thus enhancing the customer travel experience an extensive security system s core.! Is worth noting that the users sign-in code can be recorded in reservations will adopt full! Idea merge all current passenger-related records ( PNR + e-ticket + EMD ) into a single order! With partnerships in mind, Altéa reservation Desktop Web adalah reservasi dan penjualan!